resume

MY RESUME

EXPERIENCE

Systems Administrator 2021 - Present
Cabinetworks Group – Ann Arbor, MI
•Provides level one, two, and three user and system support.
•Answers technical inquiries and assists users and IS infrastructure teams.
•Troubleshoots and repairs issues with servers and personal computers,    including installing, replacing, and removing hardware and software.
•Monitors Datto’s daily system backups and identifies and resolves issues.
•Supports Senior Systems Admins and Network Engineers in all infrastructure-related projects.
•Applies system updates, patches, and configuration changes to servers and client computers.
•Maintains and tunes system performance of servers and client computers.
•Assists Network Engineers in configuring and implementing the physical layer of networks, including related hardware and structured cabling.
•Travels to other plants to provide technical training and support as needed.

I.T. Specialist 2021 - 2021
Tioga Downs Casino & Resort – Nichols, NY
•Performed on-site analysis, diagnosis, and resolution of technical problems for end-users.
•Developed long-term strategies and capacity planning for meeting future technology needs.
•Maintained up-to-date knowledge of hardware and software.
•Logged, reported, and statistically monitored network performance.

Field Engineering Supervisor 2016 - 2021
Charter Communications – Horseheads, NY
•Supervised all outside coaxial and fiber testing activities, maintenance, documentation, and emergency restoration.
•Supported all efforts to optimize network performance and reliability to ensure customer satisfaction.
•Planned, implemented, and successfully managed projects, including mandated plant relocations, preventative maintenance programs, and emergency restorations.
•Facilitated cross-functional communications and cooperation with internal departments and service partners.

Technical Operations Supervisor 2011 – 2016
Time Warner Cable – Horseheads, NY
•Ensured responsiveness and first-time resolution to trouble-call work orders while adhering to company quality and safety standards.
•Provided quality assurance support and direction to field staff regarding new or existing technologies.
•Established positive employee relations through effective individual and team communication and provided ongoing support as needed.
•Performed practical field evaluations to verify technical competencies and safe practices.

Field Engineering Technician2007 – 2011
Time Warner Cable – Corning, NY
•Restored significant service outages.
•Completed emergency restoration Fiber Splicing.
•Completed cable replacement projects involving aerial and underground coaxial cable and fiber.

Technical Operations Technician 2000 – 2007
Time Warner Cable – Vestal & Horseheads, NY
•Performed installation and repairs on all in-home high-speed data, telephone, and video services.

EDUCATION

Trident University International - 2021 to Anticipated graduation in 2024
Bachelor of Science in Information Technology Mgmt. – 4.0 GPA

Arapahoe Community College - 2019 to 2020
Associate of Science in Broadband Technology - 3.8 GPA

Arapahoe Community College - 2020
Certificate in Broadband Technology

National Cable Television Institute - 2020
Master Technician – HFC Networks

National Cable Television Institute - 2020
Master Technician

COMMUNITY INVOLVEMENT

Sayre Sportsman’s Club, Associate Director 2020 – 2023